Refund and Returns Policy
1. Returns Eligibility
We accept returns for products that are defective, damaged, or not as described. Items must be returned in their original condition, including packaging, tags, and accessories.
2. Return Period
Customers may request a return within 14 days of receiving the product. Please ensure that the product has not been worn or used.
3. How to Request a Return
To initiate a return, please contact us through our website or customer service platform with your order number and reason for the return. Our team will provide instructions for returning the product.
4. Refund Process
Once the returned item is received and inspected, we will process your refund. The refund will be issued via the original payment method within 7–10 business days.
5. Shipping Costs for Returns
- If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping cost.
- If the return is due to personal reasons (e.g., change of mind), the customer is responsible for the return shipping fees.
6. Exchanges
Exchanges are available for products that are defective or damaged. Please contact us to arrange an exchange.
7. Non-Returnable Items
Products that have been worn, altered, or damaged by the customer are not eligible for return or refund.
8. Contact Us
For any questions or assistance regarding returns and refunds, please reach out to us through our website.