Frequently Asked Questions (FAQs)
1. What products do you offer?
We specialize in a wide range of shoes, including casual, formal, sports, and fashion footwear designed for comfort, style, and durability.
2. Where is your company located?
Our company, Sheyang Fanlong E-commerce Co., Ltd., is located at Floor 1, No. 106, Famous Stone Trading Center, Sheyang Port Economic Development Zone, Sheyang County, China.
3. How can I place an order?
Orders can be placed directly through our online store or e-commerce platform. Simply select your desired product and follow the checkout process.
4. Do you offer international shipping?
Yes, we ship our products internationally. Shipping costs and delivery times may vary depending on the destination.
5. What is your return and exchange policy?
If you receive a defective or incorrect product, please contact us for assistance with returns or exchanges. We aim to resolve any issues promptly to ensure customer satisfaction.
6. How can I track my order?
After your order is confirmed, you will receive tracking information to monitor your shipment.
7. What payment methods are accepted?
We accept major online payment methods supported by our e-commerce platform. Specific options will be displayed during checkout.
8. Can I change or cancel my order?
Orders can be modified or canceled before they are shipped. Please contact customer service promptly for assistance.
9. Do you offer bulk orders for businesses?
Yes, we welcome wholesale and bulk orders. Please contact us through the platform for business inquiries.
10. What makes your shoes unique?
Our shoes are designed with quality materials and attention to detail, offering both comfort and style. We focus on delivering products that meet the needs of modern consumers.